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Cobb Agri Privacy Policy

Cobb Agri is committed to protecting your personal information and being transparent about what information we hold about you.  We are a registered company in the UK that advises farmers on soil nutrition to aid the quality and yield of their crops through sound nutrition advice and the sale, delivery and application of appropriate fertilisers.  We rarely send any marketing information out to clients, and if we do it is limited generally to time sensitive price or stock availability to aid our clients.

This is the privacy policy for the website: https://cobbagri.com

We can be contacted on: 01981 259 995 or info@cobbagri.com

Our address is: Swinmoor Farm, Canon Bridge, Madley Hereford HR2 9JD

By purchasing any products through us or using any of our services you agree to be bound by the policies set out in this privacy notice. We are fully committed to protecting the privacy and safeguarding the use of your personal information and we will look to keep this privacy notice updated, therefore check back here regularly to review any amendments.

What personal data we collect and why we collect it

  • Personal information is information about yourself that we need to be able to identify you. We collect and process your personal information such as; your name, email address, telephone number, date of birth, payment and billing information such as the number, expiration date, card type and billing address of your credit card or bank account details; information relating to current and past orders / deliveries. This is collected directly and via our specially selected partners, in order to administer your accounts and subscriptions with us – to process orders, payments or applications submitted by you. We also use it to carry out our obligations in relation to any agreement or contract you have with us including any subscription to our service, or to verify your identity, or anticipate and resolve problems with any services supplied to you.

We may also collect information about your visits to our website, for example how you accessed our website, where you accessed our website from and what you searched for on our website.

We use your personal data to:

  • Provide you with products/services you have requested from us;
  • Process your financial transactions and administer your account;
  • To notify you about changes to our service;
  • To allow you to participate in interactive features on our social media, when you choose to do so;
  • To improve our website to ensure that content is presented in the best way for you and your computer;
  • To help us with our work so that we can make sure any marketing we send to you is relevant, if you have agreed to us sending you this;
  • For our own administrative operations, for example, for research and statistics;
  • To provide you with information about the goods and services we offer, if you have agreed to receive this information.

Third Parties

We will not share your data with any third party other than those utilised to service our business or if legally obligated to do so. External partners (processors) may be utilised to perform tasks including but not limited to: supplying, delivering or applying products, processing payments, making bookings, marketing, accounting and account management – we agree terms with all of our partners to ensure that they all comply with high levels of confidentiality and best practice in privacy and security standards in line with the General Data Protection Regulation 2018.

Cobb Agri at times may use one or more outside credit card processing companies to bill you for our goods and services. To the best of our knowledge, these companies do not retain, share, store or use personally identifiable information for any other purpose.

We cannot be responsible for the privacy policies and practices of other websites, apps or services even if you access them using links from our Sites, or during the delivery of our services. We recommend that you check the policy of each site you visit, any apps you use or any third-party services that you may register with.

Who we share your data with

We may have to share your personal information with other businesses and/or suppliers in order to provide you with products/services you have requested/ordered.

Where you have given us permission to contact you, we may pass on your information to external service providers to contact you on our behalf.

We may need to share your personal information with our search engine providers so they can assist with the improvement of our website.

If another party wants to invest in us or we are taken over by another party, we may need to share your personal information with them.

We may need to share your personal information for legal reasons.

Contact forms

We may use contact forms to collect personal information from you that we need to be able to identify you. This information allows us to provide you with products/services you have requested from us. This information may include your name, addresses, your email address, your telephone number and banking details.

We do not use the information submitted through contact forms for marketing purposes unless you have explicitly given us permission to do so.

Cookies

We use cookies on the website for our own internal purposes, to track how users navigate through the website. This helps us to evaluate and improve our website and our online services.

We use information derived from cookies in order to:

  • Compile statistics on how our website is being used, which can help us to improve our website and online services.
  • Facilitate users’ ability to navigate through the website.
  • Ascertain whether the website is operating effectively.
  • Personalise and improve the service we offer you by understanding your preferences and establishing which areas of the website are most relevant to you.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

If we use Google Analytics from our website in order to compile statistics on how our website is being used, it will help us to improve our website and online services. We commit to anonymise all IP addresses gathered through this service so your IP address cannot be linked directly to your personal information.

How long we retain your data

We store your personal information indefinitely, unless specifically instructed otherwise, such that for any subsequent purchases you make we are able to link them back to a single unique record that we hold for you on our system.

If there are aspects of your record that are inaccurate or that you would like to remove, please use the contact details at the end of this policy.

Any objections you make to any processing of your data will be stored against your record on our system so that we can comply with your request. We will respond to your request within 30 days.

 

We will put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible

We keep customer purchase records for 8 years.

What rights you have over your data

The rights you have under data protection law are:

  • The right to access your personal information;
  • The right to amend your personal information;
  • The right to instruct us to delete your personal information;
  • The right to restrict how we use your personal information;
  • The right to object to us using your personal information;
  • The right to use the personal information we hold to transfer this to other services;
  • The right to complain to a supervisory authority if you think we are not using your personal information correctly; and
  • The right to withdraw consent for us to use your personal data.

You may exercise any of your rights in relation to your personal information by contacting us on the details at the beginning of this policy.

We will always ask for your permission to use your personal information for marketing purposes or prior to sharing this information with a third party for such purposes. You will be asked to tick certain boxes on the forms we use in order to opt in to us retaining your personal information and permit us to use your personal information in this way.

Our website may, from time to time, contain links to other websites. If you follow one of these links, please note that these websites will have their own Privacy Policies and that you will need to read these. Please make sure you read these policies before you submit any personal information to these websites.

You can request a copy of the personal information we hold about you at any time. If you would like a copy of some or all of your personal information, please let us know.

Where we send your data

The personal information that we collect from you may be transferred to, and stored, at a location outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. These staff may be involved in, among other things, the processing of your payment details, the provision of support services and the fulfilment of your order.

By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information to our website; any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to prevent unauthorised access

In cases when we use external websites provided by other organisations such as Twitter, YouTube or Facebook, then we would ask you to consult their privacy policies.

Visitor comments may be checked through an automated spam detection service. This may be located abroad.

Our contact information

You can contact Cobb Agri via the following methods:

Telephone: 01981 259 995

Email: info@cobbagri.com

Postal Address: Swinmoor Farm, Canon Bridge, Madley Hereford HR2 9JD

How we protect your data

We use an SSL certificate in order to encrypt any data sent between you and the server. All administrators of this website are required to use strong passwords in order to minimise any risk of unauthorised entry.

What data breach procedures we have in place

In the case of a data breach we will inform the Information Commissioner’s Office (ICO) within 72 hours of the suspected breach. When we know information about a breach, we will provide this to individuals affected, together with advice to help them protect themselves from its effects.

Industry regulatory disclosure requirements

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your personal information has been processed in a way that does not comply with the GDPR. You can do so by calling the ICO helpline on 0303 123 1113 or via their website https://ico.org.uk/